We want you to be happy with Payfim. If a module does not work on your store and our support team cannot solve the problem, you can request a full refund within 14 days of purchase.
How to request a refund
- Open a ticket in your client area with the department Billing.
- Tell us what went wrong so we can try to help first.
- If we cannot fix it, we refund the purchase price in the same cryptocurrency and network you paid with, to an address you provide.
Not eligible
- Requests after 14 days.
- Change-of-mind after the software is working in production.
- Completed add-on services (installation) and renewals already used.
When a refund is issued, the related license is deactivated.